Resources   

Patients' ideas, concerns, and expectations (ICE) in general practice: impact on prescribing.
Journal Article. Matthys J, Elwyn G, Van Nuland M, et al. Patients' ideas, concerns, and expectations (ICE) in general practice: impact on prescribing. Br J Gen Pract. 2009;59(558):29-36. doi:10.3399/bjgp09X394833

Book. Goroll, A. H., & Mulley, A. G. (n.d.). Primary care medicine: Office evaluation and management of the adult patient. Wolters Kluwer/Lippincott Williams & Wilkins Health.