Activity 1: Good and Bad Non-verbal Communication Skills


These are the elements that are related to the non-verbal communication skills.

  • Body posture (how we stand or sit)
  • Eye contact
  • Facial expression
  • Touch
Below are the examples of good and poor non-verbal communications. Drag each value into the appropriate column.

When you have completed this activity, click on the 'Next' button to continue.


GOOD

  • Bring your face to the same level as the other person who is talking
  • Adopt an 'open stance'
  • Respecting personal space
  • Non-verbal encouragers
  • Use of silence
  • Leaning forward
  •  
  •  

BAD

  • Poor eye contact
  • Interrupting patient when they are talking
  • Be fidgety
  • Put your arm crossed
  • Stare towards the other person
  • Rolling eyes
  • Poor eye contact
  • Interrupting patient when they are talking
  • Bring your face to the same level as the other person who is talking
  • Be fidgety
  • Adopt an 'open stance'
  • Put your arm crossed
  • Stare towards the other person
  • Rolling eyes
  • Respecting personal space
  • Non-verbal encouragers
  • Use of silence
  • Leaning forward