Setting Up
STEP 1: SETTING UP the Interview
- Consultation would not be easy and smooth.
- Right environment for the consultation will be an advantage for a fruitful session in view of expected emotional turmoil of the patient.
- Choosing a quiet and private setting enhances the empathy mode.
- Significant others are included in the discussion as the patient wishes.
- Providing attention to the patient is essential for an effective consultation.
Transcript
Doctor opens the door, walks towards the waiting couple who are sitting on chairs in front of the room.
Doctor: Good Morning, Madam Yasmin. I'm Dr. Amin (with a smile).
Patient: Good Morning, Dr. Amin (worried face).
Doctor: Hi, is this your husband? (pointing/shaking hand with the man sitting next to patient)
Patient: Yes, doctor.
Doctor: Do you want your husband to join us?
Patient: If that's possible, that will be really great.
Doctor: Of course. Let's proceed to the room then.
Doctor and the couple walks into the consultation room.
Doctor: Have a sit, please.
Doctor: Sorry, i didnt get your name earlier, Mr...
Patient's husband: Mr. Zul.
Doctor: Aah okay Mr Zul. So How are you doing, Madam Yas and Mr Zul?
Patient: We are fine. Its just that i'm very worried about the biopsy test.
Doctor sets his phone to silent mode.
Doctor: We have about 40 minutes before the clinic closes. Are you ok with the time?
Patient: Yes, we are fine with the time.
Doctor: But don't worry, if you need more time, we will arrange it another day.